Refund policy

Here’s a version tailored to New Moissanites. I’ve kept the 30-day return window from the policy you pasted, rather than the 14 days we discussed earlier, and replaced the contact email with sales@newmoissanite.com.

Return and Refund Policy

We accept return requests within 30 days of delivery. To be eligible, your jewelry must be in the condition you received it: unworn, unused, and in its original packaging. Please include your receipt or other proof of purchase.

To request a return, email sales@newmoissanite.com with your order number. If your return is accepted, we’ll provide the return address and instructions for sending your item back. Please don’t send an item back before contacting us, as returns sent without prior approval won’t be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact sales@newmoissanite.com as soon as possible so we can assess the issue and make it right.

Items that can’t be returned
Custom, personalized, and made-to-order jewelry is final sale, except where required by law or if it arrives damaged, defective, or incorrect. We also don’t accept returns on sale items or gift cards, except where required by law. If you’re unsure whether your item is eligible, email us before sending it back.

Exchanges
If you’d like a different item, request a return for your eligible purchase. Once the return is accepted, you can place a separate order for the item you want.

European Union orders
If your order is shipped to the European Union, you may have a legal right to cancel or return it within 14 days without giving a reason. This right applies alongside the policy above and is subject to applicable legal exceptions. Contact sales@newmoissanite.com to request a return.

Refunds
We’ll let you know when we’ve received and inspected your return, and whether your refund is approved. If approved, we’ll refund your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since we approved your return, email sales@newmoissanite.com.